It is widely known that e-commerce activities have massively escalated over the past few months. This new scenario has forced businesses around the world to innovate in a fast-paced manner to meet the abrupt demand. Check here 5 key changes in the e-commerce landscape caused by COVID-19.
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1- DECISION-MAKING AT SPEED
When countries started imposing stricter lockdown restrictions around the world, decisions needed to be made practically overnight. This has been kept since postal and logistics companies had to adapt to the constantly changing different lockdown rules around the world. Innovative and creative strategies are highly on-demand during C-19 times.
2- STAFF
They are a crucial part of this whole stage. Properly trained and prepared staff can lead to important results during difficult times. Companies around the world have invested in training aiming at following all the new safety and security measures. This is absolutely decisive to keep things going accordingly.
3- STORE EXPERIENCE
The click-and-collect option will certainly be kept in the post-pandemic world, precisely because it merges the in-store experience with online sales strategies. If well developed, this new trend can lead to more increase in sales once customers will come across the latest tendencies out in stores.
4- LOGISTICS
As already mentioned, logistic companies have had many challenges to comply with all the non-linear C-19 measures around the world. Companies have invested in safer strategies for both staff and customers in order to successfully keep the engine going. Better supply chain risk and disruption solutions management, real-time visibility tools encompassing manufacturing and logistics operations, as well as more efficient goods return control can be pointed out as excellent logistics strategies over the past pandemic months.
5- PARTNERSHIPS
History shows that companies tend to search for partnerships during difficult times. Over the past year, we have seen many new partnerships in the postal and parcel industry, aiming at enhancing strategies.
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