Importing goods internationally presents great opportunities for businesses—but only if you understand the rules of the game. Many companies lose time and money due to simple administrative or logistical errors.
Here are the 10 most common mistakes to avoid, based on the expertise of MyDutyCollect.
1. Not verifying the HS Code (Harmonised System)
Every product must be classified under a specific customs tariff code, known as the HS (Harmonised System) code.
Incorrect classification can lead to the wrong duty rate, unexpected fees, or even customs delays.
Tip: Use a reliable classification tool or request a binding tariff information decision for complex products.
2. Overlooking customs duties and import VAT
Many importers wrongly assume that shipping costs include everything. In reality, upon arrival, goods are often subject to import VAT and customs duties, depending on the product’s type and value.
Advice: Always calculate the landed cost before placing an order to avoid surprises.
3. Providing an incomplete commercial invoice
An unclear or incomplete invoice is one of the main reasons goods are held at customs.
You must clearly indicate the product description, value, origin, quantity, Incoterm used, and any relevant order references.
A complete invoice speeds up the customs clearance process significantly.
4. Using inappropriate Incoterms
Incoterms define the distribution of responsibilities between the buyer and seller.
For example, choosing EXW (Ex Works) means the buyer is responsible for almost everything—transport, risk, and customs clearance—which can be risky without experience.
Recommendation: Choose Incoterms suited to your level of expertise and the nature of your supplier relationship.
5. Underestimating import restrictions
Some products are subject to specific regulations: import licences, CE marking, sanitary or phytosanitary certifications, and more.
Overlooking these requirements can result in your goods being held, returned, or destroyed.
Always check the destination country’s import regulations before ordering.
6. Declaring an incorrect value
Falsely lowering the declared value to reduce customs charges is illegal and easily detected by customs via reference databases.
It can lead to fines, audits, or seizure of the goods.
Always declare the actual transaction value of your products.
7. Overlooking the origin of goods
The country of origin can directly affect the applicable duties.
Under certain trade agreements, goods from specific countries may benefit from reduced or zero duties, but only if you provide valid proof of origin (such as an EUR.1 certificate or origin declaration).
Incorrect or missing origin data can significantly increase costs.
8. Failing to anticipate customs clearance times
Even if transport is fast, customs clearance can delay delivery by several days.
Missing documents, random checks or classification doubts can all cause hold-ups.
Always allow for some buffer time in your logistics planning and ensure documentation is prepared in advance.
9. Choosing an inexperienced freight forwarder or carrier
Selecting the wrong logistics partner can lead to declaration errors, delays or unexpected costs.
Experienced freight forwarders are familiar with customs procedures and can help you optimise your shipments.
Make sure your partners have solid experience in international trade and customs regulations.
10. Failing to digitalise customs management
Many companies still manage customs formalities manually, using spreadsheets or email chains.
This increases the risk of human error, duplication, and lack of traceability.
A platform like MyDutyCollect centralises your data, secures processes, and helps you reduce overall costs.
At MyDutyCollect, we support businesses in navigating these complex regulations by offering automated customs clearance, precise duty and tax calculation, and compliance solutions. As trade regulations evolve, having the right tools in place can make all the difference.
Get in touch with us to find out how we can assist your cross-border operations. Subscribe to our blog and visit our website and LinkedIn page for more updates. You can also contact us by sending a message to info@mydutycollect.com. We’d be delighted to hear from you.
